Gartner Research

Hype Cycle for Application Services, 2017

Published: 20 July 2017

ID: G00333664

Analyst(s): Kris Doering


This Hype Cycle focuses on a full array of external application services (outsourced, cloud-sourced, crowdsourced or other hybrid models). Sourcing and vendor management leaders can use this to discern their options on when to adopt a service offering based on maturity level, risk and user advice.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Intelligent Automation for Application Managed Services
    • Intelligent Automation Next-Gen Services
    • Artificial Intelligence in Postmodern ERP
    • Human-in-the-Loop Crowdsourcing
    • Digital Integrator Technologies
    • AI-Related C&SI Services
    • Digital Applications
    • DevOps Application Testing
  • At the Peak
    • Managed Crowdsourced Communities
    • IoT Services
    • Digital Business Consulting Services
    • Managed Application Services Communities
    • Robotic Process Automation Offerings (Gateway Technology Services)
    • Crowdtesting
    • Agile Project Management
    • Cloud Service Brokerage via Outsourcers and SIs
    • Enterprise-Class Agile Development
  • Sliding Into the Trough
    • Application Portfolio Management
    • DevOps
    • Virtual Customer Assistants
    • IT/OT Integration
    • IoT Integration
    • Interactive Application Security Testing
    • Mobile Back-End Services
    • Application Testing Services
  • Climbing the Slope
    • Business Analytics Services
    • Multisourcing Service Integrator
    • Application Security Professional Services
  • Entering the Plateau
    • Application Security as a Service
    • Marketing and Customer Management Consulting
    • Application Modernization Services
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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