Gartner Research

Hype Cycle for P&C Insurance, 2017

Published: 20 July 2017

ID: G00313200

Analyst(s): Kimberly Harris-Ferrante


Innovation in P&C insurance continues as CIOs look to embed analytics, artificial intelligence, software as a service and other emerging technologies in the value chain. Their application in the right use cases and at the right time is essential to competitive positioning and digital success.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Behavioral Analytics
    • P&C Wearables
    • Touchless Claims
    • On-Demand Insurance Products and Platforms
    • Autonomous Vehicles
    • Billing as a Service (BaaS)
    • Data Exchange Gateways
    • P&C Insurance App Stores
    • Connected Home
    • Commercial UAVs (Drones)
    • Multichannel Sales Platforms
    • Underwriting Workstation
  • At the Peak
    • P&C Data Platforms
    • Case Management Solutions
    • Aerial and Digital Imagery
    • P&C Insurance BPO
    • Agency CRM SaaS
    • Digital Agent Solutions
    • Next-Generation Portals
  • Sliding Into the Trough
    • Insurance Data Models
    • Fraud Analytics
    • P&C Policy Admin/Management SaaS
    • Telematics
    • Distribution Management Solutions
    • P&C Core Platforms
  • Climbing the Slope
    • Location Intelligence
    • Mobile Claims Apps
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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