The speed of digital technology adoption is presenting ethical dilemmas for business, making it easy to cross the “creepy line.” CIOs have an opportunity to navigate and guide the digital ethics conversation by asking: Are we doing the right things? An ethics framework embedded in a digital strategy is a path forward.
- Key Question
- Opportunities and Challenges
- How This Report Will Help
- The digitalization of society poses new ethical challenges
- Initiate a structured conversation about digital ethics
- Further the conversation with “care ethics”
- Make digital ethics a habit
The digitalization of society poses new ethical challenges
- Digital ethics has unique characteristics
- CIOs need to lead the enterprise in digital ethics
Initiate a structured conversation about digital ethics
- Mind compliance
- Mitigate risk
- Make a difference
- Follow your values
Further the conversation with “care ethics”
- Why care ethics is particularly appropriate for digital business
- The four calls to action of care ethics
- Ethics by design
Make digital ethics a habit
- Elements of a digital ethics program
Appendix: Case Studies
- AccountingCo resolves the ethical dilemmas of a “nondigitally born” business
- Grappling with digital ethics dilemmas at DR
- Providing new customer services at InsureCo without crossing the creepy line
- Ethical discussions help San Francisco International Airport resolve today’s dilemmas
- Making ethics part of regular discussions at UnitingCare Queensland
- Related content
- Gartner Executive Programs reports
- Core research
©2020 Gartner, Inc. and/or its affiliates.
All rights reserved.
Gartner is a registered trademark of Gartner, Inc. and its affiliates.
This publication may not be reproduced or distributed in any form without Gartner’s prior written permission.
It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact.
While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information.
Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such.
Your access and use of this publication are governed by Gartner’s Usage Policy.
Gartner prides itself on its reputation for independence and objectivity.
Its research is produced independently by its research organization without input or influence from any third party.
For further information, see
Guiding Principles on Independence and Objectivity.