Gartner Research

The CIO’s Guide to Digital Ethics: Leading Your Enterprise in a Digital Society

Published: 20 July 2017

ID: G00335853

Analyst(s): Heather Colella , Christie Struckman , Frank Buytendijk

Summary

The speed of digital technology adoption is presenting ethical dilemmas for business, making it easy to cross the “creepy line.” CIOs have an opportunity to navigate and guide the digital ethics conversation by asking: Are we doing the right things? An ethics framework embedded in a digital strategy is a path forward.

Table Of Contents
  • Key Question
  • Opportunities and Challenges
  • How This Report Will Help

Foreword

  • Acknowledgments

Executive Summary

  • The digitalization of society poses new ethical challenges
  • Initiate a structured conversation about digital ethics
  • Further the conversation with “care ethics”
  • Make digital ethics a habit

The digitalization of society poses new ethical challenges

  • Digital ethics has unique characteristics
  • CIOs need to lead the enterprise in digital ethics

Initiate a structured conversation about digital ethics

  • Mind compliance
  • Mitigate risk
  • Make a difference
  • Follow your values

Further the conversation with “care ethics”

  • Why care ethics is particularly appropriate for digital business
  • The four calls to action of care ethics
  • Ethics by design

Make digital ethics a habit

  • Elements of a digital ethics program
  • Conclusion

Appendix: Case Studies

  • AccountingCo resolves the ethical dilemmas of a “nondigitally born” business
  • Grappling with digital ethics dilemmas at DR
  • Providing new customer services at InsureCo without crossing the creepy line
  • Ethical discussions help San Francisco International Airport resolve today’s dilemmas
  • Making ethics part of regular discussions at UnitingCare Queensland

Further Reading

  • Related content
  • Gartner Executive Programs reports
  • Core research
  • Books
  • Websites

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