Gartner Research

A Primer on Implementing End-to-End IT Services

Published: 09 May 2016

ID: G00338805

Analyst(s): CEB CIO Research Team


The path to implementing end-to-end IT services is not always clear. This primer helps to define that path by outlining the key phases of end-to-end IT service implementation, and identifying indicators that an organization is ready for this model. Building on that, this document also contains resources that help organizations successfully drive their end-to-end IT services initiative by collating best practices and tools, along with advice and insight to help ensure success.

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