Gartner Research

Applying the Lean Methodology for IT Process Improvement

Published: 09 May 2015

ID: G00338881

Analyst(s): Infrastructure and Operations Research Team


Despite years of successful application in other functions, Lean methods of process improvement are not yet common within infrastructure organizations. This presentation shows how Highfield Inc., a pseudonym for a large financial services company, moved to a Lean culture, answering the following practical questions: 1. What is the payoff of applying Lean to infrastructure processes? 2.How can infrastructure organizations spot the best opportunities to apply Lean? and 3. How can organizations apply Lean without specialist training or resources?

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