Gartner Research

Ignition Guide to Creating a Vendor Onboarding Plan

Published: 14 April 2016

ID: G00339023

Analyst(s): CIO Research Team


Organizations can lose up to 90% of the expected value of a sourcing relationship if they mismanage the vendor. Since onboarding is a key input for effective vendor management, IT leaders can use this guide to create an onboarding plan that establishes vendor accountability and performance targets.

Table Of Contents



Step 1 of 6: Plan the Vendor Onboarding Process

Project Objectives

Roles and Responsibilities

Before You Start

Common Pitfalls and Keys to Success

Step 2 of 6: Identify Logistics and Owners for the Onboarding Program


How to Set Up for Success

Step 3 of 6: Identify Vendor Roles, Responsibilities, and Training Needs


How to Set Up for Success

Step 4 of 6: Establish Performance Expectations for the Vendor


How to Set Up for Success

Step 5 of 6: Define a Transition Plan for the Vendor


How to Set Up for Success

Step 6 of 6: Monitor Progress on Vendor Onboarding

Review Your Performance

Keys to Continued Success

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.