Gartner Research

Ignition Guide to Defining End-to-End IT Services

Published: 11 May 2016

ID: G00339028

Analyst(s): CIO Research Team

Summary

This guide will help you identify the business capabilities relevant to defining end-to-end IT services, group business capabilities into end-to-end IT services, and create a common language between IT and the business.

Table Of Contents

Overview

Steps

Step 1 of 5: Plan to Define End-to-End IT Services

Project Objectives

Roles and Responsibilities

Before You Start

Common Pitfalls & Keys to Success

Step 2 of 5: Define Business Capabilities

Tasks

How to Set Up for Success

Step 3 of 5: Group Business Capabilities

Tasks

How to Set Up for Success

Step 4 of 5: Create the End-to-End IT Service Definition

Tasks

How to Set Up for Success

Step 5 of 5: Monitor End-to-End IT Services

Review Your Performance

Keys to Continued Success

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