Gartner Research

Ignition Guide to the Service Initiative Launch

Published: 18 April 2016

ID: G00339037

Analyst(s): CIO Research Team


This guide includes documents that will help you build stakeholder support for the end-to-end IT services initiative, develop an approach to launch the services operating model, and identify the right skills and team to lead the initiative.

Table Of Contents



Step 1 of 6: Plan the Service Launch Initiative

Project Objectives

Roles and Responsibilities

Before You Start

Common Pitfalls and Keys to Success

Step 2 of 6: Identify Service Initiative Scope and Team


How to Set Up for Success

Step 3 of 6: Educate Stakeholders on the Benefits of End-to-end IT Services


How to Set Up for Success

Step 4 of 6: Determine the Initial Set of Services to Launch


How to Set Up for Success

Step 5 of 6: Develop and Communicate a Project Plan


How to Set Up for Success

Step 6 of 6: Monitor the Service Launch Initiative

Review Your Performance

Keys to Continued Success

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