Gartner Research

Ignition Guide to Creating a Change Communication Plan

Published: 14 December 2015

ID: G00339018

Analyst(s): CIO Research Team


This guide will help you identify the employee behaviors that are needed to support a change and plan change communications that help employees adapt to change.

Table Of Contents



Step 1 of 6: Outline the Communication Planning Process

Project Objectives

Roles and Responsibilities

Before You Start

Common Pitfalls and Keys to Success

Step 2 of 6: Establish Target Change Outcomes and Behaviors


How to Set Up for Success

Step 3 of 6: Understand Employee Limitations and Capability to Change


How to Set Up for Success

Step 4 of 6: Determine Communication Objectives and Channels


How to Set Up for Success

Step 5 of 6: Establish a User Feedback Loop


How to Set Up for Success

Step 6 of 6: Monitor and Iterate Change Communications

Review Your Performance

Keys to Continued Success

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