Gartner Research

Defining IT Services

Published: 16 December 2015

ID: G00339158

Analyst(s): CIO Research Team


Defining internal IT and business-facing end-to-end IT services is the most critical aspect of implementing the end-to-end IT services model. This research brief teaches what services are, why IT and the business need different types of services, and how to build both internal and end-to-end IT services. Included in this brief are the ideas that drive services, along with the concrete actions IT needs to take to roll out an end-to-end IT services model.

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