Gartner Research

Distributing Vendor Decision Making (Campbell’s): Key Teachings from Sourcing for Business Outcomes

Published: 22 July 2015

ID: G00339197

Analyst(s): CIO Research Team


IT service managers are best placed to help the enterprise realize full value from emergent and niche vendors. They work directly with vendors’ solutions and possess a level of insight on business context that dedicated vendor managers typically lack. However, IT service managers and other IT staff often struggle to make effective vendor management decisions and are significantly slowed down by cross-functional coordination.

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