Gartner Research

Healthcare Provider CIOs Can Prevent Four Major Risks in Core Revenue Cycle Management Implementations

Published: 21 July 2017

ID: G00328390

Analyst(s): Barb Mann


RCM implementation projects are high-risk endeavors with the potential to sidetrack cash flow and damage IT reputations. Healthcare provider CIOs should leverage this research to avoid common pitfalls, mitigate RCM project risks, and evolve to holistic enterprise best-practice RCM capabilities.

Table Of Contents



  • Core RCM Implementation Brings the Potential of Great Risk and Reward
    • Respondents Encountered These Key RCM Implementation Risks and Rewards
  • Risk No. 1: HDO Business and Clinical Leaders Take a Back Seat in RCM Design Decisions, Leading to Go-Live Disruption
  • Risk No. 2: Failure to Scrutinize and Re-engineer Workflows, Creating a Replication of Broken Processes
  • Risk No. 3: Lack of Strategy to Outsource or Aggressively Work Down Legacy A/R, Resulting in Revenue Decline
  • Risk No. 4: Compressing Training and Testing Requirements Jeopardizes Operational and Financial Performance

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