Gartner Research

Scorecard for End-to-End IT Services

Published: 13 January 2015

ID: G00340156

Analyst(s): CIO Research Team

Summary

Performance management is traditionally divorced from business outcomes and focuses instead on the technical performance of individual components or systems. The most successful IT organizations shift performance management from monitoring projects and operations, toward monitoring the delivery and enhancements of end-to-end IT services that support critical business capabilities. This allows IT to anchor performance management on the business outcomes IT enables.

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