Gartner Research

Ignition Guide to Vendor Performance Management for IT

Published: 26 October 2015

ID: G00340157

Analyst(s): CIO Research Team


This guide will help you create a vendor performance management plan, track and capture a complete view of a vendor’s performance, and identify and fix vendor under performance.

Table Of Contents



Step 1 of 6: Plan the Vendor Performance Management Process

Project Objectives

Roles and Responsibilities

Before You Start

Common Pitfalls and Keys to Success

Step 2 of 6: Identify Vendor Performance Management Roles and Responsibilities


How to Set Up for Success

Step 3 of 6: Establish Performance Expectations for the Vendor


How to Set Up for Success

Step 4 of 6: Assess Vendor Performance


How to Set Up for Success

Step 5 of 6: Improve Vendor Performance


How to Set Up for Success

Step 6 of 6: Monitor Progress on Vendor Performance Management

Review Your Performance

Keys to Continued Success

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