Gartner Research

Guide to Collaborating with 'Customers' on Security Staff Performance Management

Published: 09 July 2014

ID: G00339377

Analyst(s): Information Risk Research Team

Summary

Information security staff are interacting with security "customers"—internal stakeholders, such as business leaders, line-level employees, and IT who interact with Security to get work done—more than ever before. Fifty percent of security staff across all roles report interacting with security customers several times a day. Given this high-level of interaction, managers in Information Security should seek opportunities to include customer feedback in the talent management life cycle. This guide will help security managers identify the best opportunities for including customers in information security talent management activities.

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