Gartner Research

Guide to Collaborating with 'Customers' on Security Staff Performance Management

Published: 09 July 2014

ID: G00339377

Analyst(s): Information Risk Research Team


Information security staff are interacting with security "customers"—internal stakeholders, such as business leaders, line-level employees, and IT who interact with Security to get work done—more than ever before. Fifty percent of security staff across all roles report interacting with security customers several times a day. Given this high-level of interaction, managers in Information Security should seek opportunities to include customer feedback in the talent management life cycle. This guide will help security managers identify the best opportunities for including customers in information security talent management activities.

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.