Gartner Research

Improving Performance of Emergent Vendors (Beta Bank)

Published: 22 July 2015

ID: G00339429

Analyst(s): CIO Research Team


Beta Bank realized that its vendor management experts are most important for identifying underperformance, helping vendors get back on track, and negotiating contracts. Beta focused its vendor management experts on managing new and emergent vendors, and passed day-to-day management of stable vendor relationships to other teams. This reduced the burden on vendor management experts and ensured the company was fully leveraging their strengths.

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