Gartner Research

Improved Risk Management Through Reduced "Customer Effort"

Published: 27 August 2013

ID: G00339433

Analyst(s): Information Risk Research Team


On the path to becoming true risk managers, CISOs seek to drive ownership and responsibility for information risk decisions to the true owners of risk: business partners and employees. Yet, business partners and employees—who are among Security's “customers”—are reluctant to adhere to, and are therefore willing to circumvent, security processes and controls they find cumbersome and onerous.

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