Gartner Research

Infrastructure Service Management in a Box

Published: 09 April 2013

ID: G00339504

Analyst(s): Infrastructure and Operations Research Team


This study is a compilation of 10 years of practical findings from leading infrastructure teams that have shaped and continue to influence the practice of service management. Whether your team is just starting out by defining infrastructure services or developing more sophisticated service costing frameworks and roadmaps, this study contains principles and practices that can help in thinking through your initiatives, as well as offer templates that can be put to immediate use.

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