Gartner Research

Integrating IT and Business Services (Enbridge)

Published: 23 January 2014

ID: G00339511

Analyst(s): CIO Research Team


IT can lead the integration of IT services with business services by identifying the right business department to work with and the right services to integrate. The integration of IT services leads to shared performance objectives, investment cases, and governance between business and IT teams. This step-by-step approach integrates IT and business services by closely aligning the objectives and activities of IT and business staff supporting a service.

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