Gartner Research

Mapping Business Capabilities to Technical Services (Pitney Bowes)

Published: 07 September 2012

ID: G00339593

Analyst(s): Enterprise Architecture Research Team


Pitney Bowes increased IT’s responsiveness to business demands by capturing business needs in-terms of business capabilities. Pitney Bowes uses its business capability model not just for roadmapping, but to enable more rapid IT execution by mapping capabilities to SOA services. This case study describes how to ensure business needs are efficiently met by mapping business capabilities to SOA services, model capabilities by combining new and existing services to confirm needs with business partners, and map business capabilities to SOA services at the portfolio level.

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