Published: 15 May 2014
Analyst(s): Information Risk Research Team
Developing a "one-team" attitude across internal and external staff is essential for driving outsourced staff effectiveness. This toolkit provides best practices for reducing attrition and increasing performance among outsourced staff by using the same drivers of engagement that apply to internal staff —good managers, concrete career progression, and a clear link between an individual's work and the organization's broader strategic objectives.
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