Gartner Research

Outsourced Staff Engagement Toolkit

Published: 15 May 2014

ID: G00339662

Analyst(s): Information Risk Research Team

Summary

Developing a "one-team" attitude across internal and external staff is essential for driving outsourced staff effectiveness. This toolkit provides best practices for reducing attrition and increasing performance among outsourced staff by using the same drivers of engagement that apply to internal staff —good managers, concrete career progression, and a clear link between an individual's work and the organization's broader strategic objectives.

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