Gartner Research

Service Catalog 3.0: The "Service App"

Published: 14 March 2014

ID: G00339907

Analyst(s): Information Risk Research Team


Demand for Infrastructure services is growing steeply and becoming more complex. But most service catalogs have not kept pace with these changes in demand as well as underlying Infrastructure technologies. As a result, they fail to provide value to all their customers. This research brief presents the next generation of the Infrastructure service catalog—the "Service App"—that curates capabilities and resources that Infrastructure customers can self-assemble to best support their specific needs.

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