Gartner Research

The Four Components of Artificial Intelligence Strategy for U.S. Healthcare Payer CIOs

Published: 25 July 2017

ID: G00326033

Analyst(s): Jeff Cribbs


U.S. healthcare payer CIOs should initiate an explicit AI strategy with four essential components. To inform CIOs' strategy choices, this research identifies the most promising payer AI use cases and provides criteria for CIOs facing near-term build, buy and outsource decisions for AI applications.

Table Of Contents
  • Key Challenges



  • Craft an Explicit AI Strategy for Your Organization
    • How the Enterprise Will Define AI
    • How the Enterprise Views the Impact of AI on the Payer Industry Overall
    • Where the Payer Organization Sees Its Most Valuable Use Cases for AI
    • What Criteria Will Be Used to Determine Whether to Build or Buy AI Capabilities
  • Assess the Strategic Importance of AI to Your Market Position and Business Strategy, and Make Solutioning Decisions Appropriately
    • If AI Is of High Strategic Importance, Invest Now in the Talent and Technology Necessary for Internal AI Development
    • If AI Is Not of High Strategic Importance, Favor Later Adoption Through Technology and Service Providers
  • Conclusion

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