Gartner Research

Ignition Guide to Creating an IT Shared Services Strategy

Published: 25 November 2015

ID: G00339027

Analyst(s): CIO Research Team


This guide includes documents that will help you determine the best IT services for shared services transition, define IT services in business terms, assess service alignment with the organization, and communicate strategy to win support for implementation.

Table Of Contents



Step 1 of 6: Plan for Creating an IT Shared Services Strategy

Project Objectives

Roles and Responsibilities

Before You Start

Common Pitfalls and Keys to Success

Step 2 of 6: Define Business-Aligned IT Services


How to Set Up for Success

Step 3 of 6: Identify Shared Services Candidates


How to Set Up for Success

Step 4 of 6: Structure Shared Services Operations


How to Set Up for Success

Step 5 of 6: Communicate the IT Shared Services Strategy


How to Set Up for Success

Step 6 of 6: Monitor the Shared Services Strategy Progress

Review Your Performance

Keys to Continued Success

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