Published: 25 November 2015
ID: G00339027
Analyst(s): CIO Research Team
This guide includes documents that will help you determine the best IT services for shared services transition, define IT services in business terms, assess service alignment with the organization, and communicate strategy to win support for implementation.
Overview
Steps
Step 1 of 6: Plan for Creating an IT Shared Services Strategy
Project Objectives
Roles and Responsibilities
Before You Start
Common Pitfalls and Keys to Success
Step 2 of 6: Define Business-Aligned IT Services
Tasks
How to Set Up for Success
Step 3 of 6: Identify Shared Services Candidates
Tasks
How to Set Up for Success
Step 4 of 6: Structure Shared Services Operations
Tasks
How to Set Up for Success
Step 5 of 6: Communicate the IT Shared Services Strategy
Tasks
How to Set Up for Success
Step 6 of 6: Monitor the Shared Services Strategy Progress
Review Your Performance
Keys to Continued Success
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