Gartner Research

Ignition Guide to Creating a Business Capability Model

Published: 27 September 2016

ID: G00339063

Analyst(s): Enterprise Architecture Research Team


This guide includes documents that will help you to define a business capabilities model that reflects enterprise-wide business objectives, and support better enterprise and IT planning and investment decision making.

Table Of Contents



Step 1 of 6: Plan to Create a Business Capability Model

Project Objectives

Roles and Responsibilities

Before You Start

Common Pitfalls & Keys to Success

Step 2 of 6: Establish Clear Expectations for Defining Business Capabilities


How to Set Up for Success

Step 3 of 6: Gather Information for Building the Business Capability Model


How to Set Up for Success

Step 4 of 6: Create a Draft of the Business Capability Model


How to Set Up for Success

Step 5 of 6: Validate and Communicate the Business Capabilities to Key Stakeholders


How to Set Up for Success

Step 6 of 6: Monitor the Effectiveness of the Business Capability Model

Review Your Performance

Keys to Continued Success

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.