Gartner Research

Evaluate Offshore/Nearshore Countries for Outsourcing, Shared Services and Captives Worldwide, 2017

Published: 25 July 2017

ID: G00325034

Analyst(s): Neil Barton , Jim Longwood , Alan Stanley , Frances Karamouzis


The market for global IT services continues to be a core element of sourcing strategies. Sourcing and vendor management leaders can use this research to analyze country suitability for offshore and nearshore outsourcing, shared services or captive centers for business and IT services.

Table Of Contents


  • Comparative Country Ratings
  • Global Highlights
    • Asia/Pacific Still Provides the Largest Labor Pool
    • EMEA Offers a Well-Educated Labor Pool in Eastern Europe
    • Americas Has Steady Growth Among U.S. and Multinational Buyers
    • Disruptive Trends Such as Intelligent Automation Will Be the New Sourcing Approach
  • Regional Pros and Cons
  • Acknowledgment of Country Associations
  • Appendix

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