Provider/partner alignment, Gartner's strategy for revitalizing payers' relationships with providers, is essential to realizing the full potential of value-based payments. Payer CIOs should rationalize their provider network management and data application portfolios using these four steps.
- Step 1: Replace or Rationalize Contracting, Credentialing and Provider Data Loading IT Systems
- Step 2: Implement a Provider-Focused CRM
- Step 3: Integrate CRM With Functional Applications
- Step 4: Remove Weak Links Remaining in the Provider Data Chain
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