Gartner Research

Hype Cycle for Hybrid Infrastructure Services, 2017

Published: 26 July 2017

ID: G00314788

Analyst(s): Eric Goodness , David Groombridge , Christine Tenneson


Hybrid infrastructure services are experiencing growth as innovative new services are triggered by continued maturity of cloud services, investment in intelligent automation services and the relentless pursuit of digital business and IoT initiatives.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Intelligent Automation Next-Gen Services
    • AI-Related C&SI Services
    • IoT-Enabled Product as a Service
    • Cloud Networking
    • SDx Consulting Services
    • Immutable Infrastructure
    • Multicloud
    • Managed IoT Services
    • Serverless Infrastructure
    • IoT Business Solutions
  • At the Peak
    • Digital Business Platform
    • Intelligent Automation for Infrastructure Managed Services
    • IoT Security
    • Managed Workplace Services
    • IoT Networking
    • IoT Platform
    • IoT Services
    • Digital Business Consulting Services
    • Outcome-Based Service Contracting
    • Predictive Support
    • Cloud Service Brokerage via Outsourcers and SIs
    • Digital Business
    • Hybrid Unified Communications and Collaboration
  • Sliding Into the Trough
    • Persona-Based Workplace Services
    • Proactive Service Desk
    • Cloud Service Brokerage
    • Hybrid Cloud Computing
    • IoT Integration
    • Private PaaS
    • Cloudbursting
    • Private Cloud Computing
    • Managed Machine-to-Machine Services
    • Disaster Recovery as a Service (DRaaS)
  • Climbing the Slope
    • Cloud UC (UCaaS)
    • Managed WLAN
    • Multidiscipline Service Desk Outsourcing
    • Platform as a Service (PaaS)
    • Public Cloud Storage
    • Virtual Machine Backup and Recovery
    • Multisourcing Service Integrator
    • Proactive Support
    • Cloud Computing
    • Infrastructure as a Service (IaaS)
    • IaaS+
  • Entering the Plateau
    • IT Infrastructure Utility
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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