Gartner Research

Forecast Overview: Enterprise Communications Services, Worldwide, 2017

Published: 27 July 2017

ID: G00327720

Analyst(s): Sanna Korhonen, Susanna Silvennoinen , Grigory Betskov , To Chee Eng


Total cost of enterprise communications services is a priority, despite the importance of connectivity for digital business. Technology strategic planners must balance flat spending growth with requirements for capacity, and bundling of value-added services for fixed and mobile core services.

Table Of Contents
  • Overview
  • Companion Documents

Market Description

  • End-User Trends
  • Service Provider Trends

Foundational Assumptions

  • Demand — End-User
    • Enterprise Purchase Preferences
    • Workplace Policies
    • User Preferences
    • Business Sentiment
  • Supply — Provider
    • Technology Rollouts
    • Service Offerings
    • Pricing

Market Model or Methodology

  • Forecast Components
    • Enterprise Fixed Data Forecast
    • Enterprise Fixed Voice Forecast
    • Enterprise Mobile Voice and Data Forecast
    • Enterprise Mobile Data-Only Forecast
  • Influencing Factors
    • Demand
    • Supply
  • Summary of Key Connections
    • Demand
    • Supply


  • CSP Taxonomy

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