Gartner Research

Hype Cycle for Enabling Digital Services in Communications Service Providers, 2017

Published: 28 July 2017

ID: G00313906

Analyst(s): Amresh Nandan , Mentor Cana


Technology business unit leaders at communications service providers are tasked to enable digital services for growth. This Hype Cycle is a reference for perspectives on the capabilities, techniques, processes and methodologies required for the development, delivery and support of digital services.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off The Hype Cycle
  • On the Rise
    • Algorithmic Business
    • Digital Security for Communications Service Providers
    • Business Ecosystem Modeling
    • Analytics Governance
    • OT Professional Services
    • Pervasive Integration
    • Design Thinking
    • Managing Business Unit IT
  • At the Peak
    • Customer Journey Analytics
    • Digital Business Platform
    • Platform Business Models
    • Bimodal IT Operations
    • IT/OT Skilled Workforce
    • Minimum Viable Product for Enterprise
    • Digital Business Consulting Services
    • CSP AI
    • Robotic Process Automation Software
    • Data-Driven Marketing
    • Enterprise-Class Agile Development
    • Enterprise Information Management Programs
  • Sliding Into the Trough
    • Business Capability Modeling
    • DevOps
    • Open APIs in CSPs
    • Innovation Management
    • Big Data
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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