Gartner Research

Hype Cycle for Enabling Digital Services in Communications Service Providers, 2017

Published: 28 July 2017

ID: G00313906

Analyst(s): Amresh Nandan , Mentor Cana

Summary

Technology business unit leaders at communications service providers are tasked to enable digital services for growth. This Hype Cycle is a reference for perspectives on the capabilities, techniques, processes and methodologies required for the development, delivery and support of digital services.

Table Of Contents

Analysis

  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off The Hype Cycle
  • On the Rise
    • Algorithmic Business
    • Digital Security for Communications Service Providers
    • Business Ecosystem Modeling
    • Analytics Governance
    • OT Professional Services
    • Pervasive Integration
    • Design Thinking
    • Managing Business Unit IT
  • At the Peak
    • Customer Journey Analytics
    • Digital Business Platform
    • Platform Business Models
    • Bimodal IT Operations
    • IT/OT Skilled Workforce
    • Minimum Viable Product for Enterprise
    • Digital Business Consulting Services
    • CSP AI
    • Robotic Process Automation Software
    • Data-Driven Marketing
    • Enterprise-Class Agile Development
    • Enterprise Information Management Programs
  • Sliding Into the Trough
    • Business Capability Modeling
    • DevOps
    • Open APIs in CSPs
    • Innovation Management
    • Big Data
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.