Gartner Research

Hype Cycle for Utility Industry IT, 2017

Published: 31 July 2017

ID: G00314769

Analyst(s): Zarko Sumic


This Hype Cycle contains utility technologies critical for delivering reliable, affordable and ubiquitous commodity services. It provides electric, gas and water utility CIOs with the insights needed when considering technologies for commodity, asset, revenue and customer life cycle processes.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Blockchain in Utilities
    • Energy-Sharing Platform
    • Augmented Reality/Virtual Reality (AR/VR) in Utilities
    • Distributed Energy Resource Management System
  • At the Peak
    • Digital Business Platform
    • Energy Efficiency Gamification
    • Geospatial Platform
    • API Economy
    • Bimodal IT
    • Drones (Commercial UAVs) in Utilities
    • Virtual Assistants in Utilities
    • Mobile Customer Interaction Channel
    • Lidar
    • Internet of Things in Utilities
  • Sliding Into the Trough
    • Big Data
    • Meter Data Analytics
    • Consumption Analytics
    • Emissions Position Management
    • Social CRM
    • Advanced Distribution Management Systems
    • Industrial Operational Intelligence
    • Cloud in Utilities
    • Demand-Response Management Systems
    • Transmission Outage Management
    • Asset Performance Management
  • Climbing the Slope
    • Asset Investment Planning
    • CIM Integration Standards
    • Wholesale Market Operations
    • Business Process Outsourcing
    • Meter Data Management
    • Load Forecasting
    • Distribution Design Tools
    • Outage Management Systems
  • Entering the Plateau
    • Transmission and Distribution Network Engineering Analysis Tools
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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