Gartner Research

User Confusion About 5G Demands CSP Action

Published: 03 August 2017

ID: G00333088

Analyst(s): Sylvain Fabre


End-user organizations show unrealistic expectations of 5G applicability and availability. Technology product management leaders modernizing communications service providers' networks and operations must focus on developing 4G services through 2021 and correct all misconceptions about 5G deployment.

Table Of Contents
  • Impacts


  • 5G Adoption Plans by Organization: A Survey
    • How We Uncovered End-User 5G Adoption Plans

Impacts and Recommendations

  • A Gartner survey of IT and business leaders found that a majority of respondents' organizations expect adequate 5G availability from 2019 or earlier — even though service providers' plans indicate that this may not occur before 2022; organizations' connectivity plans may not be up to date
  • IoT communications is the most popular target use case for 5G — a possible sign of confusion around 5G applicability — because many proven, more economical alternatives already exist for many wireless IoT connectivity use cases; so service providers must recognize that organizations may be missing out on suitable alternatives
  • Few survey respondents expect cost savings or incremental revenue from 5G, so service providers must understand the needs of their target verticals and how 5G will benefit them in much greater depth


  • 5G Standards, Early Trials and Network Deployment Scenarios
    • The State of 5G Today
  • Additional Detailed Strategic Planning Assumptions

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