Gartner Research

Assessing the Security Capabilities of Salesforce Sales Cloud

Published: 18 August 2017

ID: G00327514

Analyst(s): Michael Isbitski


Organizations must account for security in their Salesforce Sales Cloud instances. This assessment helps technical professionals responsible for Sales Cloud implementations reduce the risk of an incident by guiding them through native, Shield, and third-party Sales Cloud security capabilities.

Table Of Contents


  • Overview of Capabilities
  • Salesforce Native Security Features
    • Identity and Access Management and Authentication
    • Data Security and Authorization
    • Classic Encryption
    • Application Vulnerability Protection
    • Mobile Security
    • Logging and Auditing
    • Email and File Security
  • Salesforce Shield
    • Field Audit Trail
    • Platform Encryption
    • Event Monitoring
    • Transaction Security
  • The Role of a CASB as a Supplement to Sales Cloud Security
  • Salesforce Security Testing
    • Salesforce Security Health Check
    • Static Application Security Testing With the Security Source Scanner
    • Extending SCA and AST Capabilities With Third-Party Options
    • Security Testing for AppExchange ISVs
  • Strengths
  • Weaknesses


  • Gartner Welcomes Your Feedback
  • Map Sales Cloud and Shield Functionality to Your Requirements
  • Use Encryption Selectively
  • Regularly Audit Your Instance and Test Custom Code
  • Supplement With Third-Party Security Solutions Where Necessary

The Details

  • Salesforce Ecosystem and Architecture
    • Salesforce Multitenant Architecture
    • Salesforce Government Cloud
  • Creating Development Instances and Salesforce Trailhead Training
  • Sales Cloud Data Access Model
  • Sales Cloud Application Vulnerability Protection Details

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