Gartner Research

Hype Cycle for the Future of CSP Network Operations, 2017

Published: 26 July 2017

ID: G00314100

Analyst(s): Norbert Scholz


This Hype Cycle lets CSP business unit leaders assess and implement technologies that help them raise revenue by modernizing back offices, improving customer experience, innovating business models and offering digital services.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • API Marketplaces
    • CSP End-to-End Orchestration
  • At the Peak
    • Customer Journey Analytics
    • Multivector MDM Solutions
    • Bimodal IT Operations
    • Digital Experience Platforms
    • IoT Platform
    • OSS/BSS Customer Experience Management
    • CSP-OT Software as a Service
    • Recurring Revenue Management
    • CSP AI
    • Predictive Analytics
    • Web Real-Time Communications
  • Sliding Into the Trough
    • Communications Service Provider Data and Analytics Services for Enterprises
    • Multichannel Marketing
    • Cloud Service Brokerage
    • Dynamic Discounting
    • Enterprise Mobile App Stores
    • Open APIs in CSPs
    • CSP Network Function Virtualization and Orchestration
    • iPaaS
    • Customer Self-Service Suites
    • Integrated Policy and Charging Control Solutions
    • Master Data Management
    • Software-Defined Networking
    • Communications Service Provider Analytics
  • Climbing the Slope
    • Supplier and Partner Relationship Management
    • Next-Generation Service Delivery Platforms
    • Mobile Money
  • Entering the Plateau
    • Direct CSP Billing
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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