Gartner Research

ITScore for Infrastructure and Operations

Published: 28 July 2017

ID: G00337370

Analyst(s): Ed Holub

Summary

Gartner's ITScore for Infrastructure and Operations online tool enables I&O leaders to identify areas of strengths and weaknesses using a self-assessment of the I&O environment's maturity. Learn how to baseline and benchmark your I&O maturity as input to a plan to achieve improvements.

Table Of Contents

Analysis

  • Introduction
    • IT Maturity Models: The Landscape
    • ITScore and ITSIO
    • Why the Focus on I&O Maturity?

Overview of Maturity Levels or Phases

  • ITSIO Has Five Maturity Levels
  • Four Management Disciplines Are Critical to I&O Maturity

Level Descriptions

  • Level 1: Awareness
    • Characteristics
    • People Management
    • Process Management
    • Technology Management
    • Business Management
    • Recommendations for Improvement
  • Level 2: Committed
    • Characteristics
    • People Management
    • Process Management
    • Technology Management
    • Business Management
    • Recommendations for Improvement
  • Level 3: Proactive
    • Characteristics
    • People Management
    • Process Management
    • Technology Management
    • Business Management
    • Recommendations for Improvement
  • Level 4: Service-Aligned
    • Characteristics
    • People Management
    • Process Management
    • Technology Management
    • Business Management
    • Recommendations for Improvement
  • Level 5: Business Partner
    • Characteristics
    • People Management
    • Process Management
    • Technology Management
    • Business Management
    • Recommendations for Improvement

Summary of Changes

How to Use This Assessment

  • A Quick-Start Guide
  • I've Completed the Assessment; Now What?

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