Gartner Research

Critical Capabilities for Life Insurance Policy Administration Systems, North America

Published: 31 July 2017

ID: G00316671

Analyst(s): Richard Natale


Packaged policy administration system sales are essentially flat, so vendors differentiate their products with new capabilities that they hope will spur demand. Product coverage and digital and analytics capabilities continue to expand, and insurance CIOs should drive digital change via innovation.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Accenture ALIP
    • Concentrix GIAS
    • DXC Technology wmA
    • EXL LifePRO
    • FAST Technology FAST
    • Infosys McCamish VPAS
    • InsPro Technologies InsPro Enterprise
    • Majesco Policy for L&A and Group
    • Oracle OIPA
    • Sapiens ALIS
    • Vitech V3
    • Wyde, An Mphasis Group Company, Wynsure
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Digital Business Support
    • Group Billing Functionality
    • Group Claims Functionality
    • Group Enrollment Functionality
    • Individual New Business Capability
    • New Business Management
    • Policy Life Cycle Management
    • Reporting and Data Management
    • Rule and Calculation Management
    • Straight-Through Processing
    • System Modularity and Integration
    • Workflow and Process Automation
  • Use Cases
    • Digital User Support
    • Group/Worksite Enrollment, Claims and Billing
    • Individual/New Business Onboarding/STP
    • New Product Development/Launch
    • Policy/Contract Change
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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