Gartner Research

How to Achieve Retail Supply Chain Excellence: Part 2 — Building the Consumer Proposition

Published: 02 August 2017

ID: G00332809

Analyst(s): Tom Enright


Optimizing order fulfilment performance is a key focus area for retailers. This research shows chief supply chain officers how to put consumer needs at the heart of their supply chain operations once strong supply chain foundations have been established.

Table Of Contents
  • Key Challenges



  • Generate a Position of Competitive Advantage by Improving the Attractiveness of Shipping and Returns Policies
  • Personalize the Attractiveness of Shipping and Returns Policies
  • Accelerate the Availability of the Full Range of Shopping Services Across the Enterprise

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