Gartner Research

Will the Xerox 'Workplace Assistant' Change the MFD Role in the Enterprise?

Published: 03 August 2017

ID: G00328989

Analyst(s): Kristin Von Manowski

Summary

Xerox has redefined the multifunctional device in the office as the "workplace assistant" of the future. The workplace assistant MFD helps I&O leaders meet the rigorous requirements of central IT, while offering a flexible, app-enabled capability to drive new levels of digital workplace agility.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Xerox is moving away from a one-size-fits-all device design by segment, creating the opportunity for I&O leaders to select devices with digital workplace features and capabilities specifically curated by organization size
  • New embedded MPS features will drive improved service levels across the market, requiring additional vigilance from I&O leader's security teams to configure and manage
  • ConnectKey apps will be central to the hardware platform's success, leaving I&O leaders dependent upon the quantity and quality of apps developed within the market

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