Gartner Research

Use CSP Scenarios to Create Value in the Platform Era

Published: 04 August 2017

ID: G00330524

Analyst(s): Mentor Cana , Neil Osmond , Kathie Hackler, Michael Mohr, Sree Chadalavada, King-Yew Foong, Amresh Nandan , Ted Chamberlin


The rise of platform business models will usher in yet more unpredictable and highly challenging operating conditions for the CSP industry. Gartner has prepared four scenarios as examples for CIOs of service providers serving or entering the communications market.

Table Of Contents


  • The Purpose of This Research Series
  • Fundamental Elements for Value Creation in the Redefined CSP Industry
  • Two Key Factors Driving the Scenarios
    • Collaboration Posture
    • Value Context
  • The Focal Issue
  • Four Scenarios for CIOs in the CSP Market
    • Scenario A: Divergence — Investing in the Core, While Managing Future Technical Debt
    • Scenario B: Insurgence — Building an Innovation Culture When Market Conditions Accelerate Incumbent Disruption
    • Scenario C: Persistence — Focusing on Operational Efficiency as the Foundation for Success
    • Scenario D: Allegiance — Extending Boundaries to Foster Growth
  • How to Use These Scenarios
  • Recommended Next Steps

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