Gartner Research

Manage and Protect Users, IT and the Business Using Gartner's Managed Diversity Model for BYOD and CYOD

Published: 07 August 2017

ID: G00334225

Analyst(s): Rich Doheny , Michael Silver


Employee demands to use the mobile and endpoint devices of their choosing pressure IT organizations into implementing BYOD and CYOD programs. Gartner's managed diversity model helps I&O leaders provide end users with device choice while also protecting assets and facilitating end-user productivity.

Table Of Contents
  • Key Challenges



  • Implement Gartner's Managed Diversity Model by Aligning Device Choice and Ownership Models to Predefined Tiers of Responsibility for Security and Access to Support
    • Fully Managed Service Offers Business Users Full IT-Managed Operational and Security Responsibility
    • Semimanaged Service Gives the User More Device Choice and Responsibility
    • Exception Service Procures Third-Party Support, but the Business User Has All Device Responsibility
  • Communicate the Details of Managed Diversity to Business Users and Executives by Using a Matrix to Outline the Benefits and Controls That Accompany Specific Device and Ownership Choices
    • User Group Categories

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