Gartner Research

Market Share: Enterprise Application Software as a Service, Worldwide, 2016

Published: 07 August 2017

ID: G00323030

Analyst(s): Jim Hare , Chad Eschinger , Nigel Montgomery , Chris Pang , Alys Woodward , Hai Swinehart , Robert Anderson , Craig Roth , Julian Poulter , John Kostoulas


SaaS continues to transform the application market, growing 27.8% globally in U.S. dollars in 2016, driven by demand across all market segments. While CRM is the largest market for SaaS, others are growing rapidly, with content services leading overall at double the market average.

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