Gartner Research

Competitive Landscape: IT Services Providers to the Global Insurance Industry

Published: 08 August 2017

ID: G00336248

Analyst(s): Derry Finkeldey


Technology capabilities such as RPA and AI, while hot, are not differentiators in and of themselves. Technology business unit leaders in IT services firms seeking to lead the market in the insurance industry must embed technology innovation within a clear vision for the future of the industry.

Table Of Contents


  • Competitive Situation and Trends
  • Market Players
    • Apparent High Parity of Service Offerings Is Misleading
    • Industry Operations Are Mature, With Clear Focus on Specific Lines of Insurance
  • The Future of Competition
    • Segment and Position to Meet and Exceed Customer Expectations
    • Providers to the Insurance Industry Must Leverage Industry Ecosystems
  • Competitive Profiles
  • Business Consulting Providers
    • PwC
    • EY
    • Deloitte
  • Implementation and IT Management Service Providers
    • Cognizant
    • Tata Consultancy Services (TCS)
    • NTT Data
  • BPO Providers
    • EXL
    • Genpact
    • Concentrix
  • References and Methodology
  • Appendix: Additional Profiles
    • Atos
    • BearingPoint
    • Capgemini
    • CGI
    • DXC Technology
    • Fujitsu
    • HCL Technologies
    • HGS
    • Infosys
    • Majesco
    • MFX
    • NIIT Technologies
    • SE2
    • Sutherland
    • Tech Mahindra
    • Wipro

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