Gartner Research

Hype Cycle for Software as a Service, 2017

Published: 08 August 2017

ID: G00290732

Analyst(s): Robert Anderson , Jay Heiser


This Hype Cycle represents an aggregate of different SaaS markets and will help IT leaders and vendor business unit leaders discern the relative maturity and progression of applications and operational control technologies and their impact on their strategies and markets.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Collective Intelligence Benchmarking Tools
    • Digital Experience Monitoring
    • Finance and Accounting BPaaS
    • SCM Cloud Services
    • Public Cloud SaaS ERP — Manufacturing and Operations
    • Subtenancy
    • Cloud Data Backup
    • Software Usage Analytics
  • At the Peak
    • Security Rating Services
    • Data as a Service
    • Cloud-Native CAD
    • Distributed Ledgers
  • Sliding Into the Trough
    • Cloud Application Discovery
    • Cloud-Based IT PPM Services
    • Customer Management BPaaS
    • Cloud-Based PLM Applications
    • Cloud Service Brokerage
    • Cloud Office
    • iPaaS
    • iPaaS for Data Integration
    • Cloud Access Security Brokers
    • Cloudstreams
    • IDaaS
  • Climbing the Slope
    • Personal Cloud
    • Application PaaS
    • Application Performance Monitoring Suites
    • Public Cloud SaaS Administrative ERP
    • Cloud Computing
    • Cloud Security Assessments
    • Cloud HCM Suites
    • Digital Commerce SaaS
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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