Gartner Research

Survey Analysis: Customers Rate Their BI and Analytics Platform Experience, 2017

Published: 10 August 2017

ID: G00333982

Analyst(s): Joao Tapadinhas , Shubhangi Vashisth , Rita Sallam , James Richardson , Nigel Shen, Cindi Howson , Carlie Idoine , Thomas Oestreich


Data and analytics leaders should use customer experience, operations capabilities, ease of use and achievement of business benefits as critical measures when selecting a modern BI and analytics platform.

Table Of Contents

Survey Objective

Data Insights

  • Market Understanding
    • Ease of Use
    • Complexity of Analysis
  • Customer Experience
    • Business Benefits Achieved
    • User Enablement
    • Availability of Skilled Resources From Vendor
    • Availability of Skilled Resources From Market
  • Operations
    • Product Support
    • Product Quality
    • Ease of Upgrade/Migration
    • Sales Execution and Pricing
  • Methodology

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