Gartner Research

Mobile Technology Usage Scoping Tool

Published: 20 February 2017

ID: G00340788

Analyst(s): Customer Experience Research Team

Summary

Using this tool while considering mobile technology will help your organization make decisions carefully and systematically throughout the process Scope the current state of a customer’s journey and its deepest pain points, Prioritize touchpoints where mobile technology could have the greatest impact and Evaluate the net cost/benefit of specific technology solutions

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