Gartner Research

CSP Platform Business Signals an End to BSS and OSS as We Know It

Published: 14 August 2017

ID: G00320469

Analyst(s): Ramesh Marimuthu , Amresh Nandan , Neil Osmond


Business support system and operations support system are major components of network-based CSP technology. Legacy modernization is expensive and results have been suboptimal. We recommend five areas to technology business unit leaders for reshaping application architecture for platform business.

Table Of Contents


  • Focus Area 1: Traditional/Ongoing Transformation Practices
  • Focus Area 2: The Big Picture of CSP-OT Applications
  • Focus Area 3: Big Picture to Function Blocks
  • Focus Area 4: Information Architecture
  • Focus Area 5: Decision-Making Framework

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