Gartner Research

How to Work With Service Providers to Minimize CSIR Risks

Published: 17 August 2017

ID: G00318615

Analyst(s): Matthew T. Stamper


Security and risk management leaders are frequently blindsided by security incidents that involve material service providers in their organizations. Bringing service providers into computer security incident response planning activities will help mitigate this risk.

Table Of Contents
  • Key Challenges



  • Get Your Service Contracts Right
    • Breach Notification
    • Minimum Security Standards and Security Rating Services
    • Right-to-Audit Clause
    • Data Location Clause
  • Reduce Ambiguity and Document Roles and Responsibilities
  • Bring Service Providers Into Your Incident Response Process
    • Forensic Artifacts
    • Access to Technically Skill Staff
    • Service Provider's Dependence on Other Vendors/Independent Contractors
    • Breach Notification
  • Validate Whether SLAs and Objectives Are Meaningful
  • Collaborate/Engage With Your Sourcing, Vendor Management and Procurement Teams With This Process

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