Gartner Research

Ignition Guide to Building an Effective Knowledge Portal

Published: 14 July 2015

ID: G00341169

Analyst(s): Market Insights and Analytics Research Team

Summary

This guide includes documents that will help you build a user-centric knowledge portal, drive adoption of the portal among target users, and increase research productivity, increase utilization of secondary sources, and improve decision quality.

Table Of Contents

Overview

Steps

Step 1 of 6: Plan for Building an Effective Knowledge Portal

Project Objectives

Roles and Responsibilities

Before You Start

Common Pitfalls and Keys to Success

Step 2 of 6: Understand the Needs of Target Users

Tasks

How to Set Up for Success

Step 3 of 6: Select the Best-Fit Vendor for the Project

Tasks

How to Set Up for Success

Step 4 of 6: Develop the Portal in Collaboration with Internal IT or the Vendor

Tasks

How to Set Up for Success

Step 5 of 6: Market the Portal to Target Users

Tasks

How to Set Up for Success

Step 6 of 6: Monitor the Effectiveness of the Knowledge Portal

Review Your Performance

Keys to Continued Success

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