Gartner Research

Ignition Guide to Building an Effective Knowledge Portal

Published: 14 July 2015

ID: G00341169

Analyst(s): Market Insights and Analytics Research Team


This guide includes documents that will help you build a user-centric knowledge portal, drive adoption of the portal among target users, and increase research productivity, increase utilization of secondary sources, and improve decision quality.

Table Of Contents



Step 1 of 6: Plan for Building an Effective Knowledge Portal

Project Objectives

Roles and Responsibilities

Before You Start

Common Pitfalls and Keys to Success

Step 2 of 6: Understand the Needs of Target Users


How to Set Up for Success

Step 3 of 6: Select the Best-Fit Vendor for the Project


How to Set Up for Success

Step 4 of 6: Develop the Portal in Collaboration with Internal IT or the Vendor


How to Set Up for Success

Step 5 of 6: Market the Portal to Target Users


How to Set Up for Success

Step 6 of 6: Monitor the Effectiveness of the Knowledge Portal

Review Your Performance

Keys to Continued Success

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.