Gartner Research

Overutilization of Your Team Is Reducing Productivity and Delaying Business Value

Published: 16 August 2017

ID: G00333105

Analyst(s): Mike Gilpin , David Norton


Application leaders often mistakenly believe that high team utilization delivers more work. Yet teams with lower utilization can reduce the time it takes to deliver business value by 30% or more. Application leaders should encourage teams to plan to work at 75% capacity to maximize throughput.

Table Of Contents
  • Key Challenges


  • Overutilization of Your Agile Product Team Is Delaying Business Value


  • Aim for Team Utilization on High-Value Tasks of Around 75%, and Reserve the Other 25% for Low Value Tasks and Housekeeping
  • Justify a More-Sustainable Pace by Focusing on Business Outcomes
  • Reduce Variability in the Process to Improve Throughput and Reduce Lead Times

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