Gartner Research

The CIO's Journey to Artificial Intelligence: Learn Then Leap

Published: 18 August 2017

ID: G00338461

Analyst(s): Janelle Hill , Jamie Popkin , Bern Elliot


Although AI hype exceeds reality, savvy CIOs are experimenting to discover (learn) top use cases, solution maturity and ROI. They promote AI as an input (leap) to influence their CEO's strategy for its profound potential to disrupt markets and remake existing business models, not just as an output.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Digital business is accelerating interest in AI at a pace that has left many CIOs hurrying to build an AI strategy and investment plans appropriate for their enterprise
    • Recommendations
  • Although many core AI technologies are proven, the market for solutions using those technologies overall is in its infancy, such that CIOs should expect rapid product and solution change
    • Recommendations
  • Deep learning, natural-language processing and computer vision are leading areas of rapid technology advancement, and are the areas where CIOs need to build knowledge, expertise and skills
    • Computer Vision
    • Recommendations
  • Market conditions for commercial success with AI technology are well-aligned, making AI safe enough for CIOs to investigate, experiment with and strategize
    • Investment Considerations
    • Recommendations

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